My Experience With MAC Cosmetics Online Chat

I've always been intrigued by MAC Cosmetics, their packaging  the hype, the ads, but I've shy'd away from them because of the price tag! My motto in this blog, also in life, is that you really don't have to spend a fortune on beauty, skincare, fashion products because there are cheaper drugstore alternatives that work just as well, if not better than some high end products BUT there are products that are worth the splurge and worth spending a bit more.

If I ever purchase anything from MAC, it would be something for my face, either skincare or foundation, just because the way my skin looks is very important to me and I do have sensitive skin so I don't mind spending a little bit more on that.
The other day I went online to the MAC website, and starting chatting with one of the makeup artists/chat representative who was so helpful with all her recommendations. I was specifically asking about foundation and here's how our conversation went:

Silvana: I am looking for a foundation (light coverage) for yellow toned skin, do you have any recommendations?
Barbara: Sure!
Barbara: Can you tell me about your skin type?
Silvana: Sure, i am fairly light skin (generally i use the lightest shades in any foundation). I have dry skin yet becomes oily after 5-6 hours.
Barbara: Face and Body Foundation will be great for you, Silvana!  It looks ultra-natural and provides sheer, lightweight coverage.  This professional, oil-free, non-acnegenic formula provides a long-lasting, water-resistant finish.
Barbara: For the lightest shade with a yellow undertone, I recommend C1.
I also asked what her recommendations were for someone who has never shopped at MAC before, she stated:

Barbara: Definitely Clear Lipglass, False Lashes Mascara and Russian Red Lipglass!  These are must-haves in my own makeup bag and classics that everyone can love.
Barbara: I hope this information has helped you today!
Silvana: This is very helpful, I really appreciate it.

She was super helpful, not pushy at all, she sounded like a professional who knows what they are talking about and not just online chatting to sell you something.  I had a wonderful experience with the MAC Cosmetics Online Chat and it has definitely pushed me a little bit closer to purchase a few must haves from MAC!

What are your must haves from MAC? Anyone else out there never purchased anything from MAC yet? How has your experience been with MAC Cosmetics customer service, online and in store?

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  1. Hey Silvana! I must say that MAC Face & Body has been my go-to foundation since my acne scarring has cleared up quite a bit. I wear C7 and it is pure perfection. I set it with MAC Mineralized Skinfinish Natural in Dark and I love how natural it looks together. These are both most definitely my must haves from MAC.

    Great post! I've never tried the online chat, but this makes me want to. The rep was very helpful!

  2. I tried this a while ago and found it really helpful :)


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